FAQs

👜 Product & Quality

1. Are your bags made from real leather?

We offer a variety of materials, including premium vegan leather and high-quality synthetic materials. Product details are listed on each product page.

2. How do I care for my bag?

Use a soft cloth to clean your bag. Avoid harsh chemicals and store it in a cool, dry place when not in use to maintain its shape and color.

3. Will the colors look exactly the same as in photos?

We try our best to display accurate colors, but slight variations may occur due to lighting and screen settings.

📦 Orders & Payments

4. How do I place an order?

Simply select your favorite product, choose your preferred options (color/size), and click Add to Cart. Follow the checkout steps to complete your order.

5. What payment methods do you accept?

We accept major credit/debit cards, Shop Pay, PayPal, and other secure payment options available at checkout.

6. Can I change or cancel my order?

Orders can only be changed or cancelled within 12 hours of purchase. Contact us immediately at admin@thebellerove.com with your order number.

🚚 Shipping & Delivery

7. Do you ship worldwide?

Yes! We offer worldwide shipping. Shipping options and costs are shown at checkout.

8. How long does shipping take?

Delivery typically takes 5–12 business days, depending on your location. After your order ships, you’ll receive a tracking number via email.

9. How can I track my order?

Once your order is shipped, you will receive an email with your tracking link. You can track your package anytime.

🔄 Returns & Exchanges

10. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original condition. For full details, visit our Return & Exchange Policy.

11. How do I start a return or exchange?

Email us at admin@thebellerove.com with your order number and reason for return. Our support team will guide you through the process.

💬 Customer Support

12. How can I contact you?

You can email us at admin@thebellerove.com for any inquiries. Our team responds within 24–48 hours.